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Troubleshooting

If you are having problems with your Kegel8, you have come to the right place. Here you will find a collection of some of the most common issues you may be having with your Kegel8 pelvic toner and we hope that this will help. However, if you cannot find the answer to your question here, please do not hesitate to contact us – we are here to help.

Q. How should I insert the probe?

The vaginal probe needs to be inserted just 2 inches (5.5 cm) this is the optimum level to stimulate your pelvic floor muscle. Make sure the electrodes (that's the metal bit) are facing hip to hip. You might find it helpful to wear a pair of tight pants such as Sloggies or even tight trousers. Keep the probe in place at all times or the machine will cut out and fail to increase the mA's (intensity).

Q. Who needs to exercise with a Kegel8?

You do! All women need a Kegel8! Your pelvic floor muscles will weaken if you do not exercise them. A weak pelvic floor has thin muscles that over time become unable to support your pelvic organs – that’s why you leak or sex doesn’t feel as good as it used to.

Q. I can't get the mA's past 6, 7 or 8, 9, 10, 11. What’s wrong?

mA is the shortened term of milliampere, and it relates to the intensity you feel the muscle stimulation – the higher the mA's the stronger the intensity. If you do not get an effective contact with the probe you will find that you cannot increase the mA's up to a suitable level to exercise you effectively. The mA's will go to 6, 7 or 8, 9, 10, 11 but no higher, it will then return to zero, or switch off the Kegel8. This is a cut-off device and it means that you are not getting direct contact with the probe at all times. The probe must maintain contact with your pelvic floor muscles at all times to exercise them properly. If this happens with your machine, you simply need to make sure you have correct contact with the probe.
Here’s what you you need to do:
1. Make sure the probe is inserted into the first 2 inches of your vagina. You might like to wear Sloggies or some tight pants to make sure it remains in place.
2. Make sure the metal parts of the probe (the electrodes) are facing hip to hip when the probe is inserted vaginally or anally.
3. If this is happening with the Kegel8 comfort probe, you might want to consider trying the wider lighter Periform probe.
4. Try not to move around too much as this may displace the probe.
5. Adjust your seating position; sit with your buttocks tightly together as if trying to hold in wind.
6. Conductivity is also improved by using a lubricant such as KE Gel, it is water-based, body friendly and you'll get better results.

Q. I can't feel it - Is it working?

You need to adjust the mA's button, that's the plus button (+) on probe side. Increase the mA's until you can feel the muscles contracting. When you do the hand test you'll find you can only go up to about 8mA's, vaginally you can go a lot higher but make sure you keep it comfortable, but get a strong contract of your muscles. the Kegel8 Ultra and Tight & Tone actually go to a maximum of 90mA's and we recommend 30mAs should be the lowest level to ensure adequate muscle stimulation.
Increase the mA's - remember the stronger the pull, the stronger the exercise.

Q. Why can I only feel the stimulation on one side?

This is usualy due to nerve damage. The probe won’t work on one side only, and usualy we have nerve damage from childbirth - baby’s head I’m afraid. Work on strengthening your muscles and increasing sensation - this can help restore lost feeling.

Q. I aim to have my mA's on 40 but on some programmes it drops to 30, why is that?

When the programme goes through its pre-set exercise routine the pulse width and pulse length varies, when the pulse rate and length increase the mA's drop so that the intensity does not take you by surprise! So if you feel a decrease in intensity increase the mA's back up using the + button to a level that you can feel working.

Q. I can’t get the mA’s above 20 it is too painful – why is that?

Vaginal Atrophy can mean that using a Kegel8 Ultra, Tight & Tone, and Pelfit could be painful. This is because the tissue in your vagina is very dry. In many cases this is also contributing to a weak pelvic floor and you may suffer incontinence as a result. Have a word with your GP or healthcare provider – a topical oestrogen cream will help to plump up the tissue of the vagina meaning you will be able to use a Kegel8 and start exercising your pelvic floor again. You will need to use the cream for about one month before you can start to exercise again with the Kegel8, but you will be amazed at the results you can achieve.

Q. I find it painful inserting the probe – why is that?

Use the lubricant such as KE Gel, it is specially formulated, body-friendly and no parabens. KE Gel ensures a nice moist area perfect for effective muscle stimulation If you are menopausal you could be suffering from vaginal atrophy, this causes vaginal dryness, thinning of the vaginal membrane and great discomfort. If the lubricant does not help, your Doctor can prescribe a course of oestrogen cream, use this for the recommended time, and then re-commence using the Kegel8, usually after about one month. Remember the pelvic floor needs to be exercised, do not be put off by vaginal atrophy, there are easy solutions for all women to overcome this painful condition.

Q. I can't find an answer to my question?

Give us a call, we are here to help.