Troubleshooting Your Kegel8

If you experience issues with connectivity, follow the directions below to test your Kegel8 unit.

What You'll Need:

• Glass of water
• Kegel8 unit
• Lead wires
• Probe
• Battery

Testing Your Lead Wires

Follow the steps below to check your lead wires are working before you test your probe.

1. Plug only the lead wire into channel A (no probe).
2. Cross the metal pins into an “X” and hold with your fingers. Don’t worry you        will not feel anything in your hand.
3. Turn on the machine and select P04.
4. Increase the mA on channel A.
   

If the mA does not increase and the machine still cuts out or shows ‘No Connection’, the lead wire is faulty.

If the mA does increase with one of the lead wires, then this indicates that the other is faulty, and should be replaced.

If the mA does increase and the program starts to run as expected the problem could be with the probe. Try testing your probe using the water test below.

The Water Test - Testing Your Probe

Follow the steps below to check your probe is working, ensure you have tested the lead wires first.

1. Plug the lead wire and probe into channel A, ensuring all wires are firmly pressed in.
2. Place the probe in a glass of lukewarm water. You need enough water for the metal plates to be fully submerged BUT make sure none of the wires are underwater.
3. Turn on the machine and select P04.
4. Increase the mA's on Channel A, using the left-hand side + button, all the way up to 90.

If the mA does increase the probe is working correctly. This suggests that any problem you are having is with the placement of the probe, and it is not connecting correctly to your muscle bed when it is inserted.

If the mA's do not increase, try running the test again with the second lead wire. If the machine still cuts out or shows ‘No Connection’, the probe is faulty and needs to be replaced.

How to Connect Your Probe Correctly

A common reason why you may be unable to increase the mA's on your unit is that the electrodes on the probe do not have enough contact with your muscle bed. Follow the checks below to ensure your probe is positioned correctly.

• Check that the probe is inserted approximately 2 inches into the vagina with the electrodes (metal parts) facing hip to hip
• Check that you are using enough Kegel8 KE GEL Kegel Exercise Lubricant to help conduct the stimulation from your probe to your muscles
• Try exercising in a different position - sitting up allows the electrodes to make contact with your muscles easily
• Use less lubricant to avoid the probe moving whilst inserted
• Try a different probe which may be a better fit for your body

Skin Test - Testing Your Probe and Unit

If you are using the Kegel8 Ultra 20 or V for Men Electronic Pelvic Toner, and you have ruled out an issue with the probe and lead wires using the tests above, then complete the skin test to test the probe and unit.

1. Connect the electrode pads to Channel A on the unit and place both electrodes onto your arm or leg
2. Start a PO (pre-set) programme
3. Increase the electrode pads to 10-15mA

If the electrode pads work and you can increase the mA's to 10-15, this indicates that your probe is faulty and should be replaced.

If the mA's on the electrode pads do not increase, please return the unit for testing.