Contact Us

We are here to help you, before, during and after your purchase. Whether you have a question about your Kegel8 pelvic toner, need help choosing the right pelvic floor exerciser or want the best help for your pelvic floor, we want to help you get results. We encourage feedback as much as possible, it really helps other users including those with prolapse, pelvic pain and the symptoms of a weak pelvic floor. One in four women cannot do pelvic floor exercises, but they can with Kegel8 electronic pelvic toners and we are keen that other women and men will not suffer pelvic floor problems that can be managed easily..

01482 496 932 our customer care line is open 8.00am and 6.00pm GMT, Monday to Friday, 9.00am to 5.00pm GMT, Saturday.

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  Please choose a subject for your message... Amend my order Cancel my order My order hasn't arrived Product(s) missing from my order Received damaged/broken product(s) Received the wrong product(s) Return my order Track my order Payment and billing questions Product question Media enquiry Other
• * Other Subject

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  Returning Your Order

  If you would like to return your purchase for a refund or exchange, please do the following:

  1. Fill in a returns form online After you submit your form, we will give you our returns address. You can also find a returns label on your dispatch note that was included with your order

  2. Package up your return securely.
  Please enclosed a note with your return information that contains your name, address, email address or contact number and order number.

  3. Post your products back to us.
  Please make sure you obtain a proof of postage.

  
  

  Once products are safely back in our hands and we're happy they are in the expected condition, a refund will be issued using the same method of payment as the initial transaction within 7 working days.

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  Track Your Order In 4 Simple Steps

  1. Log into your account by clicking here

  2. On the left hand side of the page, click My Orders

  3. Find the order you want to track and click view order (If it has an order status of Complete, you should be able to track it).

  4. Find where it says "Track Your Order". Click this and a new window will pop up giving you the order tracking information.

  Please note: We update the tracking information at the end of every day, so you may not be able to track your order for up to 24 hours.

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  My Order Still Hasn't Arrived

  If your order is more than 5 working days overdue or you paid for 24 hour delivery and it hasn't arrived in 24 hours, please contact us using the form below.

  Please note: International orders can take up to 10-20 days depending on Customs delays.

• * Name
  * Email Address
• Telephone
• * Order Number

  You can find this number in your order confirmation e-mail or log into your account and view My Orders.

• * Message

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Invented, designed and proudly manufactured in Great Britain to ensure the highest quality and safety for all your medical needs.